Refund policy

Last Updated: October 26, 2026

This Return & Refund Policy explains the return and refund procedures for orders placed through Soedore at https://www.soedore.com/. Please review this policy before placing an order. Nothing in this policy excludes, restricts, or limits any consumer rights or remedies that cannot be excluded, restricted, or limited under applicable law.

1. 30-Day Return Policy

Soedore offers a 30-calendar-day standard return period for eligible items. The return period begins on the date the carrier marks your package as delivered. Please contact us within this period to request a return and receive instructions.

For a standard return, items should generally meet the following conditions:

  • The item is unworn, unused, unwashed, and undamaged, except for reasonable handling necessary to inspect it.
  • The original label is still retained.
  • Original packaging is included where reasonably available.
  • Proof of purchase, such as an order number or order confirmation email, is provided.

Please contact us before sending an item back. We will provide return instructions and assess your request in accordance with this policy and applicable law. These standard return conditions do not limit any rights or remedies that apply to damaged, defective, incorrect, or otherwise legally protected goods.

2. How to Request a Return

To request a return, email hello@soedore.com within the applicable return period.

Please include the following information where available:

  • Your order number.
  • The email address associated with your order.
  • The item or items you wish to return.
  • The reason for the return.

We will review your request and, if approved, provide the applicable return address and shipping instructions. Please do not mail your return until you have received these instructions.

3. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, any agreement with us, and applicable law.

Preference-Based Returns

Unless otherwise required by applicable law or agreed by us, customers are responsible for return shipping costs for preference-based returns, including:

  • Changing your mind or no longer wanting the item.
  • Selecting a size, color, or style that does not meet your preference.
  • Other personal-preference reasons.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect due to an error on our part, please contact us before returning it. We will provide appropriate instructions and cover or arrange reasonable return shipping costs where applicable, in accordance with applicable law.

Where available, we recommend using a trackable shipping service and keeping your shipping receipt until the return has been resolved.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item arrives damaged, defective, or different from what you ordered.

Email hello@soedore.com with your order number and a description of the issue. You may include photographs of the item or packaging, if available, to help us assess the matter. Photographs are helpful but are not an absolute requirement for requesting assistance.

We will review the information and explain the available resolution, which may include a refund, replacement, or another appropriate remedy in accordance with applicable law.

This policy does not impose a separate seven-day reporting deadline for damaged, defective, or incorrect items. Contacting us promptly may help us assess and resolve the issue, but any applicable statutory rights or remedies remain unaffected.

5. Items That May Be Excluded from Standard Returns

Some items may not be eligible for a standard change-of-mind return where the restriction is disclosed before purchase and permitted by applicable law. Depending on the products actually offered by Soedore, this may include:

  • Items clearly marked as final sale or clearance.
  • Gift cards, if offered.
  • Custom-made, customized, or personalized products, if offered.
  • Items worn, washed, altered, or damaged after delivery beyond reasonable handling necessary for inspection.

These exclusions do not apply where a return, refund, repair, replacement, or other remedy is required by applicable law, including for eligible damaged, defective, or incorrectly supplied items.

6. Exchanges

Soedore does not currently offer direct exchanges. If you would like a different size, color, or item, you may request a return for an eligible item and place a separate order. All returns remain subject to this policy and applicable law.

7. Refunds and Processing

Once a returned item is received, we will assess the return in accordance with this policy and applicable law. We will communicate the outcome using the contact information associated with your order where reasonably possible.

Approved refunds are generally issued to the original payment method unless otherwise required or permitted by applicable law or otherwise agreed by us.

The time required for a refund to appear in your account may vary depending on the payment provider, bank, card issuer, or other financial institution. We cannot guarantee a specific posting date. For additional information about payment processing, please refer to our Payment Policy.

8. Original Shipping Charges

Original shipping charges paid at checkout are generally non-refundable for preference-based returns, unless otherwise required by applicable law or agreed by us.

If an order arrives damaged, defective, or incorrect due to an error on our part, we will review any applicable shipping charges and provide an appropriate resolution in accordance with applicable law.

9. Restocking Fees

Soedore does not charge a restocking fee for eligible returned items.

10. Return Address and Instructions

Please contact us before mailing a return. If your return is approved, we will provide the applicable return address and shipping instructions. Do not assume that the address shown elsewhere on our website is the correct return destination.

11. Contact Information

For questions about returns, refunds, or orders, please contact us using the information below.

Store Name
Soedore

Website
https://www.soedore.com/

Email
hello@soedore.com

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Eastern Time (ET)
Saturday, Sunday, and U.S. federal holidays: Closed

12. Changes to This Policy

We may update this Return & Refund Policy when our procedures or applicable requirements change. The current version and its applicable update date will be published on our website.