Payment Terms
Last Updated: October 26, 2026
This Payment Policy explains how payments are handled for orders placed through Soedore at https://www.soedore.com/.
1. Accepted Payment Methods
Available payment methods will be displayed at checkout, and specific methods may vary depending on the transaction and payment eligibility. Payment options may include credit or debit cards, Shop Pay, and PayPal.
Please carefully review the payment options displayed on the checkout page before completing your purchase. Your selected payment method must be successfully authorized or processed for your order to proceed.
2. Currency, Pricing, and Taxes
Please review the product prices, currency, and final order total displayed during checkout before submitting your order.
The final order total may include product prices, applicable shipping charges, discounts, and taxes where required by applicable law. Any applicable charges will be presented during checkout before you complete your purchase.
If your payment account uses a different currency from the currency charged for your order, your bank, card issuer, or payment provider may apply currency conversion rates or foreign transaction fees. These rates and fees are determined by the relevant financial institution or payment provider.
3. Payment Processing
Payments are submitted through the payment options available at checkout and processed by the applicable payment service providers. Transactions are subject to the relevant provider's terms, authorization procedures, and verification requirements.
Please provide accurate payment and billing information when placing an order. If a payment provider requires additional verification, the transaction or order may be delayed while the issue is reviewed.
4. Billing Verification and Order Review
An order may require additional review if a payment cannot be authorized, billing information appears incomplete or inconsistent, or the applicable payment provider requests further verification.
If payment cannot be completed or a required verification cannot be resolved, we may delay processing or cancel the order where appropriate and permitted by applicable law. If further information is needed and contact is reasonably possible, we may contact you using the details provided with your order.
5. Payment Authorizations and Pending Transactions
Depending on the selected payment method and provider, a payment authorization or pending transaction may appear before a payment is fully processed. A pending authorization does not necessarily mean that a payment has been completed.
If an order is canceled or a refund is issued, the release of an authorization hold or the posting of a refund depends on the applicable payment provider and financial institution. Processing times may vary, and we cannot guarantee when a pending amount will be released or when refunded funds will appear in your account.
6. Failed or Declined Payments
If a payment is declined or cannot be completed, please check that your payment and billing information is accurate and that your selected payment method is available for the transaction.
If the issue continues, contact your bank, card issuer, or payment provider for assistance. An order may not proceed to fulfillment until the required payment authorization or processing is completed.
7. Billing Questions and Payment Disputes
If you have any questions about a charge or believe there was an error in a transaction, please contact us at hello@soedore.com. Please provide your order number and a description of the problem so we can review your inquiry.
If you believe a transaction is unauthorized, you may also contact your bank, card issuer, PayPal, or other applicable payment provider directly. Contacting Soedore does not limit any rights or remedies available to you under applicable law or the procedures of your payment provider.
8. Order Confirmation and Order Changes
After placing an order, check the email address provided during checkout for order-related messages. If you do not receive an order confirmation, check your spam or junk folder. You may contact us at hello@soedore.com if you need assistance checking your order status.
If you notice an error in your order information, please contact us as soon as possible. We will review your request, but changes or cancellations may not be possible once order processing or shipment has begun. Any applicable cancellation or refund will be handled in accordance with our store policies and applicable law.
9. Refunds
Refund eligibility and return conditions are explained in our Return & Refund Policy. Approved refunds are generally issued to the original payment method unless otherwise required or permitted by applicable law or otherwise agreed by us.
After a refund is issued, your bank, card issuer, PayPal, or other applicable payment provider may require additional processing time before the funds appear in your account. Processing times vary, and we do not guarantee a specific posting date.
10. Contact Information
For questions about payments, billing, or transaction-related issues, please contact us using the information below.
Store Name
Soedore
Website
https://www.soedore.com/
Email
hello@soedore.com
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Eastern Time (ET)
Saturday, Sunday, and U.S. federal holidays: Closed
11. Changes to This Policy
We may update this Payment Policy when our payment procedures or applicable requirements change. The current version will be published on our website with its applicable update date.
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