Privacy policy

Privacy Policy

Last Updated: October 26, 2026

This Privacy Policy explains how Soedore ("we," "us," or "our") collects, uses, discloses, and retains personal information when you visit https://www.soedore.com/ (the "Site"), place an order, contact us, or otherwise interact with our services. Our privacy practices depend on how you use the Site, the services involved, and applicable law.

1. Who We Are

Soedore is an independently operated online store offering women's clothing and fashion accessories.

Store Name
Soedore

Website
https://www.soedore.com/

Privacy Contact Email
hello@soedore.com

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Site and the services used to operate it. Information may be provided directly by you, collected automatically, or received from service providers involved in our business.

Information You Provide

When you place an order, contact customer support, submit a request, or otherwise interact with our Site, we may collect:

• Your name and contact information, including your email address and phone number.
• Billing and shipping addresses.
• Order details, purchase history, and transaction-related information.
• Customer service communications and inquiries.
• Return, refund, and order-related requests.
• Other information you choose to provide through our Site or when contacting us.

Payment Information

Payments are processed through the checkout systems and payment services available when you place an order. Depending on the payment method and checkout configuration, information processed by us or the relevant payment provider may include payment status, payment method, billing details, transaction identifiers, and information submitted during checkout. The payment information accessible to Soedore may vary by payment method and system configuration. Please refer to the applicable payment provider's privacy information for details about its processing practices.

Information Collected Automatically

When you visit our Site, technical and usage information may be collected automatically by the Site, Shopify, or other services in use. Depending on the technologies enabled, this information may include:

• IP address and approximate location derived from it.
• Browser type, device information, and operating system.
• Language and time zone settings.
• Pages visited, products viewed, and interactions with the Site.
• Referring pages or websites.
• Cookie identifiers and similar technology data.

Information from Service Providers and Other Sources

We may receive information related to orders, payments, delivery, fraud prevention, or website operation from service providers involved in providing our services. The information received depends on the relevant service and your interactions with it.

3. How We Use Personal Information

Depending on the information collected and the services you use, we may use personal information to:

• Process, fulfill, and manage orders.
• Coordinate shipping, delivery, returns, and refunds.
• Process payments and address transaction-related issues.
• Respond to inquiries and provide customer support.
• Send order confirmations, shipping updates, and other service-related communications.
• Operate, maintain, troubleshoot, and improve our Site.
• Help detect, investigate, and prevent fraud, misuse, and unauthorized transactions.
• Understand website usage and evaluate the performance of our products and services.
• Measure marketing activities and advertising performance where applicable.
• Send promotional communications where permitted by law and subject to applicable preferences and opt-out rights.
• Comply with legal obligations and establish, exercise, or defend legal claims.

4. How We Share Personal Information

We may disclose personal information when reasonably necessary to operate our store, provide services, complete transactions, protect our business, or comply with applicable law. Depending on the services used and the circumstances, recipients may include:

• Shopify and other e-commerce platform, website hosting, or technical service providers.
• Payment processors and payment service providers.
• Shipping, delivery, and fulfillment providers.
• Customer support and communications service providers.
• Security and fraud prevention providers.
• Analytics service providers.
• Marketing and advertising partners.
• Professional advisers and other service providers involved in operating our business.
• Government authorities, regulators, courts, or other parties when disclosure is required by law or permitted or reasonably necessary to protect legal rights and safety.
• A relevant successor or transaction party in connection with a business transfer, merger, restructuring, or sale, where permitted by law.

Depending on the circumstances, these parties may process information on our behalf, act as independent businesses or controllers, or process information for their own purposes under their applicable terms and privacy notices. Their handling of information may be subject to their own legal obligations and privacy practices.

5. Analytics and Advertising

Analytics and advertising services, if enabled on our Site, may help us understand website traffic, evaluate shopping activity, measure marketing performance, or deliver and measure advertisements.

Depending on the services configured, these technologies may collect device and browser details, pages viewed, interactions with the Site, referring sources, cookie identifiers, and advertising or conversion events. Some advertising technologies may associate activity on our Site with activity on other websites or services.

The specific analytics and advertising services used on our Site depend on our actual configuration. We will provide any notices, consent mechanisms, or opt-out choices required by applicable law for the relevant activities.

6. Cookies and Similar Technologies

Our Site and the services supporting it may use cookies, pixels, tags, web beacons, and similar technologies. Depending on the technologies configured, these may support essential Site functions, remember preferences, help secure transactions, understand Site usage, or measure advertising performance.

Some cookies and similar technologies may be provided by third parties whose services are integrated with our Site. Those third parties may collect or use information in accordance with their own privacy notices and applicable law.

You can manage cookies through your browser settings or through the privacy or cookie preferences tools provided on our website. Blocking or deleting certain cookies may affect website functionality. Browser settings alone may not be enough to control all types of tracking technologies.

Any cookie preference or consent tool described as available on our Site must be verified against the actual features configured and operating on the Site.

7. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have rights regarding your personal information. These rights may include:

• Requesting access to certain personal information we hold about you.
• Requesting correction of inaccurate personal information.
• Requesting deletion of certain personal information.
• Requesting a copy of certain personal information.
• Requesting information about how personal information is collected, used, or disclosed.
• Objecting to or restricting certain processing activities, where applicable.
• Opting out of certain sales, sharing, or targeted advertising activities where applicable.
• Appealing certain privacy request decisions where required by law.

The availability and scope of these rights depend on applicable law and may be subject to verification procedures and legal exceptions. We will not unlawfully discriminate against you for exercising a privacy right that applies to you.

To submit a privacy request, email hello@soedore.com and describe your request. Please do not include full payment card numbers, passwords, or other unnecessary sensitive information in your email.

We may need to verify your identity or authority before responding to certain requests. We will handle requests within the time and manner required by applicable law. Some information may be retained where permitted or required by law, including for transaction records, security, dispute resolution, or legal compliance.

8. U.S. State Privacy Disclosures

Depending on your state of residence and whether the relevant law applies to our business, you may have additional rights regarding personal information, including rights to access, correct, delete, or obtain a copy of certain information and to opt out of certain processing activities.

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the CCPA), where the law applies to our business and the relevant information. Depending on the circumstances, these rights may include rights to know, access, correct, or delete certain personal information and to opt out of certain sales or sharing of personal information, subject to applicable conditions and exceptions.

To make a request or ask a question about your privacy rights, contact hello@soedore.com. We will evaluate and respond to requests in accordance with the law applicable to the request. If applicable law provides an appeal process for a denied request, we will provide information about that process as required.

9. Global Privacy Control and Browser Signals

Some browsers or browser extensions allow you to send a Global Privacy Control (GPC) signal or similar privacy preference. Where required by applicable law, we will process recognized signals in accordance with the requirements that apply to our Site and the relevant activity.

This statement does not mean that every browser signal is recognized in every context. Any technical configuration needed to receive and process these signals must be verified and implemented where required.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, tax, or accounting obligations.

Retention periods vary depending on the type of information, the reason it was collected, operational needs, and applicable legal requirements. When information is no longer reasonably required, we will take appropriate steps to delete it, destroy it, or de-identify it where appropriate and permitted by law.

11. Data Security

We use reasonable measures appropriate to the operation of our store to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Security measures may also be provided by Shopify and other service providers involved in operating the Site.

No website, transmission method, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security. You should avoid sending sensitive payment information or passwords through ordinary email.

12. International Data Processing

Soedore serves customers in the United States and other countries. Depending on your location and the service providers involved, personal information may be processed or stored in countries other than the country where you live. Data protection laws in those countries may differ from those in your jurisdiction.

Where required by applicable law, we will take appropriate steps for international transfers of personal information.

13. Children's Privacy

Our Site is intended for a general shopping audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 in violation of applicable legal requirements.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact hello@soedore.com. We will review the request and take appropriate action as required by applicable law.

14. Third-Party Websites and Services

Our Site may contain links to third-party websites, payment services, or other external services. Those services may have their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites that we do not operate. Please review the applicable privacy information before providing personal information directly to those services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Site features, service providers, or applicable requirements. The updated version will be published on our Site with its applicable update date. Where required by law, we will provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us using the information below.

Store Name
Soedore

Website
https://www.soedore.com/

Privacy Contact Email
hello@soedore.com

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Eastern Time (ET)
Saturday, Sunday, and U.S. federal holidays: Closed